Public Offer

PUBLIC OFFER AGREEMENT / PUBLIC CONTRACT

TrevaBook LLC, hereinafter referred to as the “Service Provider”, represented by General Director Shamakhsutova Shakhnoza Shayakubovna, acting on the basis of the Charter, hereby enters into this Public Paid Services Agreement (hereinafter referred to as the “Agreement”) with any individual, hereinafter referred to as the “Customer”.

This Agreement constitutes an agreement for the provision of paid services for car rental, booking of tourist, excursion, transfer and other related services of the Service Provider via the website www.bishkekbook.kg, concluded by way of a public offer, and regulates the procedure for providing such services and the obligations of the Parties.

The text of this Agreement is published by the Service Provider on the Internet at: www.bishkekbook.kg

The Parties, guided by Part 2 of Article 398 of the Civil Code of the Kyrgyz Republic, have entered into this Agreement as follows:

1. Subject of the Agreement

1.1. Under this Agreement, the Service Provider undertakes to provide car rental services, as well as tourist and related services, and the Customer undertakes to pay remuneration to the Service Provider.
1.2. Services are provided via the website www.bishkekbook.kg.
1.3. The following terms and definitions are used in this Agreement:

  • Website – the website located at www.bishkekbook.kg

  • Personal Account – a set of protected pages created after Customer registration and accessible using login credentials (email and password)

  • Invoice – invoice, proforma invoice, pricing agreement protocol or other similar document determining the cost and payment terms

All terms apply equally in singular and plural depending on context.

1.4. The Customer may use the services throughout the period specified on the Website.
1.5. The Service Provider does not provide individual consultations unrelated to the subject of the Agreement.

2. Conclusion of the Agreement

2.1. This Agreement is a public contract addressed to an indefinite number of persons.
2.2. Publication of this Agreement constitutes a public offer.
2.3. The Agreement is concluded by accession (acceptance without reservations).
2.4. Acceptance is deemed completed upon payment for services.
2.5. By accepting, the Customer fully agrees with all terms, and the Agreement is considered concluded in written form.
2.6. After payment, the Customer receives access to booking confirmation via their Personal Account.

3. Rights and Obligations

Service Provider:

  • Provide services in accordance with booking confirmation

  • Provide support (09:00–18:00, weekdays)

  • Fix website errors

  • Issue refunds when applicable

Service Provider:

  • Change terms, pricing, and services

  • Engage third parties

  • Request necessary documents

  • Suspend the website for maintenance

Customer:

  • Pay on time

  • Provide accurate information

  • Keep login credentials secure

  • Not misuse the website or data

Customer:

  • Access bookings

  • Receive support

  • Use services for non-commercial purposes

4. Pricing and Payment

4.1. Prices are indicated on the Website or booking confirmation.
4.2. Before payment, the Customer must see:

  • service name

  • total price

  • currency

  • fees

  • links to policies

4.3. Payment is cashless (Visa, MasterCard, ELKART, etc.)
4.4. Final amount and currency are shown before payment confirmation
4.5. Payment is considered completed after successful transaction
4.6. The Service Provider does not provide credit
4.7. Price changes apply only to new bookings

5. Liability

  • Customer penalty: 5,000 KGS per violation

  • Account may be blocked for violations

  • Service Provider not liable for:

    • third-party chats

    • internet issues

    • customer errors

    • payment system failures

Force majeure applies.

6. Intellectual Property & Confidentiality

  • All website content is protected

  • Customer may not copy or distribute materials

  • Confidential information must not be disclosed

  • Service Provider may use customer-generated content for marketing

7. Miscellaneous

  • Customer confirms legal capacity

  • Service may be refused in certain cases (e.g. failed payment)

8. Final Provisions

  • Agreement valid upon acceptance

  • Terms may be changed without notice

  • Continued use = acceptance of changes

  • Disputes resolved by negotiation or court

  • Electronic documents are legally valid

  • Customer consents to:

    • personal data processing

    • marketing communications

9. Details

TrevaBook LLC
Bishkek, Kyrgyz Republic
Optima Bank

 

Payment and Refund Policy

  • Payment via bank cards and e-wallets

  • Secure payment (3D Secure)

  • No storage of card data

Refunds:

  • 100% before service

  • 50% within 30 days

  • 0% after 30 days

Refund period: up to 30 days