FAQ
Any person who is legally capable of entering into a rental agreement with BishkekBook and accepts full responsibility for the vehicle during the rental period.
The renter must also provide valid identification documents, including:
- Be at least 21 years old (or your actual requirement)
- Hold a valid driving license
- Provide a valid passport
You can contact us via the hotline at + 996 502 000 177 24/7. You will also have the phone number of your booking manager when making a booking
Yes, drivers must be between 21 to 65 years old and have at least 3 years of driving experience.
If your driving licence is in English or uses the Latin alphabet, you can rent and drive a car in Kyrgyzstan without an IDP. However, we strongly recommend carrying an International Driving Permit (IDP) to avoid any potential issues with local authorities.
If your licence is in another language (for example, Arabic or Chinese), you may need either an International Driving Permit or an official translation into Russian.
You need to hold a B-category license for at least 3 years, and it must be currently valid.
Also you need international driving license or translation
No, you need to upload a driving license on web site www.bishkekbook.kg before you can rent a car.
No, you need to upload the original license copy, it must be legible, in clear version and valid for the whole period of the rental.
Pick-up is available only in Bishkek, while drop-off can be arranged in other major cities across Kyrgyzstan for an additional charge.
Yes, you can pick-up the car at Manas International airport, however extra charges set by the system will be applicable.
Yes, you can drop off the car in a different location in Bishkek. Just select the pick-up and drop off locations when booking
If you get fined by police, you will get a fine voucher which you have to pay in closest bank office.
If you cannot find a way to pay a fine, bring it to the office and our team will help you.
In case of fine by automatic cameras the fine will be sent to you by email within 21 business day.
Traffic fine processing fee – 100KGS per 1 fine.
No, vehicles can only be driven on the territory of Kyrgyzstan.
The safety deposit shall be blocked (pre-authorized) on credit card of the main person who is signing the Rental Agreement.
Deposit will vary depending on the car category.
All vehicles start from 300 USD.
Safety Deposit can be done by credit card only.
Credit card cannot be used twice to block a deposit.
No, it is not debited, but as a guarantee the amount is “blocked”(pre-authorized) on the credit card when the vehicle is collected.
No. The cost of renting a vehicle does not include fuel.
Fuel policy: Full tank to Full tank.
The vehicle is consigned to the customer with full fuel tank and should be returned in the same condition
Yes, an additional driver can be added for an extra charge. A maximum of two drivers is allowed.
In case of mechanical breakdown you are obligated to stop Vehicle to prevent more serious breakdown.
1. Immediate Actions
• If a mechanical failure occurs, you must stop the vehicle immediately to avoid more serious damage.
• Continuing to drive a vehicle in a defective condition is prohibited, as it may lead to a traffic accident.
2. Notifying the office
• You must contact the BishkekBook office immediately and describe the problem in detail.
• Follow the instructions provided by the company employee.
Conditions for car repair
Lessee’s liability
• If the breakdown occurred due to the driver’s fault and is not an insured event, the repair costs are paid by the lessee in accordance with the current rental agreement.
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Breakdown Solution Options
1. On-Site Repair
If there is a suitable car repair shop with qualified specialists nearby, on-site repair is possible.
A BishkekBook mechanic will agree on all details with a local specialist.
If necessary, spare parts will be delivered to the workshop by BishkekBook.
2. Service Team Departure
In some cases, a service team can be arranged to visit the breakdown site.
Arrival time depends on the distance and availability of the route.
3. Delivery to Bishkek
If on-site repair is not possible, the car will be transported to Bishkek by tow truck
In case of a minor malfunction that allows movement, independent travel to the service center is permitted after approval from BishkekBook.
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Additional conditions
In rare cases, repairs are possible only in a professional service center in Bishkek.
Such repairs may take a long time.
In this case following policy will be applied:
The guest will be refunded the cost of unused rental days.
Expenses related to forced changes in route, accommodation or other related costs are not compensated.
1. Make sure that everyone is safe and that medical assistance is not required.
2. Contact us, and we will determine the most appropriate course of action given the current situation.
3. Call the police officers to the scene.
4. Take a photo of the vehicle & accident place from different angles.
5. Follow the instructions of the police officers: (The driver should be with the police officer personally)
Police will seize your driver’s license and technical passport of the car
Police will tow the car to the police parking lot.
Police will issue documents about the accident: Resolution of Accident, Accident Scheme, Accident Reference, Medical Alcohol Test
Police procedures take up to 1 business day.
6. Pay an official government fine for being involved in a traffic accident, towing a vehicle, and damaging property.
7. Obtain all the required documents.
8. Visit our company office to sign documents and complete the formalities.
A credit card is required as a guarantee for the rental. It must be presented at the time of booking on www.bishkekbook.kg and must be in the name of the person signing the Rental Agreement.
Yes, GPS is worldwide system and it works everywhere in Kyrgyzstan.
For Navigation you can use Google Maps. However, we recommend you to use Yandex maps or 2GIS application, as these applications are free, more accurate and updated.
No, unless the car is excessively dirty, then it is advisable to do a car wash
Yes, we offer rooftop tents in Bishkek. Each tent accommodates 2–4 people. You can rent a car with a rooftop tent for travel within Kyrgyzstan. In addition to the rooftop tent, outdoor equipment can also be added to your booking.
Yes, you can extend your rental period, subject to vehicle availability for the new dates. If you are already using the car, please contact our team as soon as possible, and we will do our best to arrange an extension.
Kyrgyzstan is a country of incredible mountains, wild landscapes, and scenic road trips. Driving here can be one of the highlights of your journey. At the same time, road conditions may be very different from what you are used to.
While main highways between major cities are paved, they can still include potholes, uneven surfaces, and limited lighting. Outside the cities, many roads are narrow, partially paved, gravel, or dirt. In mountain regions you may experience steep passes, sharp turns, rough surfaces, mud after rain, snow in colder seasons, and occasional road construction.
Please also keep in mind:
- Livestock (horses, cows, sheep) may walk on the road.
- Road signs and markings are sometimes limited.
- Mobile coverage and fuel stations can be sparse in remote areas.
- Night driving outside cities is not recommended.
For trips to mountain or remote areas, we strongly recommend choosing a 4x4 vehicle.
For safety reasons, driving on certain high-risk mountain passes and extremely remote routes is not allowed with our vehicles. These routes include, but are not limited to: very high-altitude passes, unmaintained off-road tracks, and areas without regular road service. If you are unsure about your planned route, please contact us — we are happy to advise you.
Prohibited areas for driving in Kyrgyzstan:
Some areas in our country are prohibited for driving due to safety reasons:
- Kok-Airyk pass – road does not exist anymore
- Ton Pass – road does not exist anymore
- Tosor Pass – dangerous off-road conditions
- Arabel Pass – forbidden for driving
- Terek Pass – forbidden for driving
- Altyn Arashan & Karakol gorge – forbidden for driving
- Chatyr Kol – Kel-Suu road – all bridges are damaged
- Kel-Suu lake (after yurt camp) – last 8km to the lake should be done on foot
- Enilchek (after Mayda-Adyr Base Camp) – no bridges over deep rivers
- Karkara Valley (after base camp) – no bridges over deep rivers
- Sary-Jaz Valley – dangerous off-road conditions
- Kyzyl Oi – Toluk – dangerous off-road conditions
- Turasu Valley – no bridges over deep rivers
Our goal is for you to enjoy a safe and unforgettable adventure in Kyrgyzstan. If you have any questions about road conditions or vehicle choice, our team is always here to help.
Super Liability Reduction Option (SLRO) covers:
- Third-party liability
- Towing and roadside assistance
- Car replacement
- Damage to the vehicle exterior (excluding interior damage).
If you don’t purchase any extra protection when renting a vehicle, your accident coverage is usually very limited and depends on the basic rental agreement and local law.
The extra protections from accidents that are available when renting a vehicle include:
- Liability Reduction / LRO (Liability Reduction Option)
- Super Liability Reduction / SLRO (Super Liability Reduction Option)
No, we offer unlimited mileage on all rental cars.
All our vehicles are insured, however, this insurance is not intended for direct customer claims in the event of an accident. In such cases, an Excess Fee will apply. You may choose to add extra protection options during your rental period for added peace of mind. This options helps limit your financial responsibility and minimize unexpected costs.
Our protection options include:
- Liability Reduction Option (LRO): Reduces up to 50% of the Excess Fee
- Super Liability Reduction Option (SLRO): Covers 100% of the Excess Fee
*The Excess Fee varies depending on the car model.
Learn more info about LRO and SLRO here.
