Help Center

Everything you need to know, in one place.

What documents do I need to rent a car?
Last updated: Aug 24, 2026
How can I contact the Customer Service Team?
Last updated: Aug 24, 2026
What is the minimum age to rent a car?
Last updated: Aug 24, 2026
Can I pay upon collection?
Last updated: Aug 24, 2026
Do I need to pay a deposit when booking?
Last updated: Aug 24, 2026
How much is the deposit?
Last updated: Aug 24, 2026
Is fuel Included in the rental price?
Last updated: Aug 24, 2026
Can I pick up or return the vehicle at a different location?
Last updated: Aug 24, 2026
Can I return later than my actual return time?
Last updated: Aug 24, 2026
How do I pickup and return a car at hotel?
Last updated: Aug 24, 2026
What is an Excess Fee?
Last updated: Aug 24, 2026
Do I need to register for an additional driver?
Last updated: Aug 24, 2026
Are there any child seats/baby seats provided?
Last updated: Aug 24, 2026
How can I book online for rental?
Last updated: Aug 24, 2026
Can I modify my booking?
Last updated: Aug 24, 2026
If I cancel my booking, can I get a refund? What is the process?
Last updated: Aug 24, 2026
I did not receive any confirmation after booking, what do I do?
Last updated: Aug 24, 2026
What is the return procedure?
Last updated: Aug 24, 2026
What If I have an Issue during my rental?
Last updated: Aug 24, 2026
What should I do if my arrival time is delayed?
Last updated: Aug 24, 2026
Can I extend my rental?
Last updated: Aug 24, 2026
What happens if I return the car late?
Last updated: Aug 24, 2026
Can I drive the car across borders?
Last updated: Aug 24, 2026
What types of cars are available?
Last updated: Aug 24, 2026
Pickup & Return Instruction
Last updated: Aug 24, 2026
What do I need to bring when I pick up the car?
Last updated: Aug 24, 2026
Can I change the driver on my booking?
Last updated: Aug 24, 2026
Can I view the car before making a booking?
Last updated: Aug 24, 2026
Can I make a booking without using your website?
Last updated: Aug 24, 2026
What are your operating hours for rental?
Last updated: Aug 24, 2026
Are there any additional fees after my booking is complete?
Last updated: Aug 24, 2026
Can I get an invoice for my booking?
Last updated: Aug 24, 2026
Can I make the booking using others credit card?
Last updated: Aug 24, 2026
Can I get a free upgrade?
Last updated: Aug 24, 2026
Can I show my documents at the pick-up location instead of uploading them online?
Last updated: Aug 24, 2026
Is an International Driving Permit (IDP) necessary?
Last updated: Aug 24, 2026
Will the deposit be refunded to my card?
Last updated: Aug 24, 2026
What type of services do you provide?
Last updated: Aug 24, 2026
Do you offer car delivery to hotels?
Last updated: Aug 24, 2026
What payment methods do you accept?
Last updated: Aug 24, 2026
Do you provide phone holders for car rentals?
Last updated: Aug 24, 2026
Can I pay by cash?
Last updated: Aug 24, 2026
Does the car I rent come with navigation and a reverse camera?
Last updated: Aug 24, 2026
Do you provide airport or hotel transfer services?
Last updated: Aug 24, 2026
Is wheelchair service available for airport arrival or departure?
Last updated: Aug 24, 2026
Can I rent a car for less than 5 hours?
Last updated: Aug 24, 2026
What if I want to pick up or return the car outside standard operating hours?
Last updated: Aug 24, 2026
Do the vehicles include the mandatory third-party liability insurance required in Kyrgyzstan?
Last updated: Aug 24, 2026
Can I select additional equipment on-site?
Last updated: Aug 24, 2026
Why is there an extra charge for pickup and return locations?
Last updated: Aug 24, 2026
When will my deposit be refunded?
Last updated: Aug 24, 2026
What Liability Protection Options Do We Offer?
Last updated: Aug 24, 2026
Does the car rental price include all additional equipments?
Last updated: Aug 24, 2026
How much is the deposit for a car rental?
Last updated: Aug 24, 2026
Do you pay the deposit in cash or by credit card?
Last updated: Aug 24, 2026
How should I book a car rental if my trip has multiple segments with different driver needs?
Last updated: Aug 24, 2026
Can I modify my rental period after booking, and how do payments and refunds work?
Last updated: Aug 24, 2026
Can I book a car for someone else?
Last updated: Aug 24, 2026
Can someone else return the car for me?
Last updated: Aug 24, 2026
Are parking fines my responsibility?
Last updated: Aug 24, 2026
What if I lock the keys inside the vehicle?
Last updated: Aug 24, 2026
If I choose the BishkekBook office as my pick-up or drop-off location, is there any charge?
Last updated: Aug 24, 2026