Help Center

Everything you need to know, in one place.

Important Notice
Last updated: Feb 28, 2026
What document do I need to rent a car or bike?
Last updated: Feb 28, 2026
How can I contact Customer Service Team?
Last updated: Feb 28, 2026
What are the age requirement to rent?
Last updated: Feb 28, 2026
Can I pay upon collection?
Last updated: Feb 28, 2026
Do I need to pay a deposit when booking?
Last updated: Feb 28, 2026
How much is the refundable deposit?
Last updated: Feb 28, 2026
Is fuel Included in the rental price?
Last updated: Feb 28, 2026
Can I pick up or return the vehicle at a different location?
Last updated: Feb 27, 2026
Can I return later than my actual return time?
Last updated: Feb 28, 2026
How do I pickup and return at hotel?
Last updated: Feb 28, 2026
What is an Excess Fee?
Last updated: Feb 28, 2026
Do I need to register for an additional driver?
Last updated: Feb 28, 2026
Are there any child seats/baby seats provided?
Last updated: Feb 28, 2026
What Liability Protection Options Do We Offer?
Last updated: Feb 28, 2026
What is the Liability Reduction Option (LRO) for Bike Rentals?
Last updated: Feb 28, 2026
When will my deposit be refunded?
Last updated: Feb 28, 2026
How can I book online for rental?
Last updated: Feb 28, 2026
Can I modify my booking?
Last updated: Feb 28, 2026
If I cancel my booking, can I get a refund? What is the process?
Last updated: Feb 27, 2026
I did not receive any confirmation after booking, what do I do?
Last updated: Feb 28, 2026
Can I pay the remaining balance upon rental collection?
Last updated: Feb 27, 2026
What is the return procedure?
Last updated: Feb 28, 2026
What If I Have an Issue During My Rental?
Last updated: Feb 28, 2026
What should I do if my arrival time is delayed?
Last updated: Feb 28, 2026
Why is there an extra charge for pickup and return locations?
Last updated: Feb 28, 2026
Can I extend my rental?
Last updated: Feb 28, 2026
What happens if I return the car or bike late?
Last updated: Feb 28, 2026
Can I drive the car or bike across borders?
Last updated: Feb 28, 2026
Where do I key in Promo Code?
Last updated: Feb 28, 2026
What types of cars are available?
Last updated: Feb 28, 2026
Pickup & Return Instruction
Last updated: Feb 28, 2026
What do I need to bring when I pick up the car?
Last updated: Feb 28, 2026
Can I change the driver on my booking?
Last updated: Feb 28, 2026
Can I view the car before making a booking?
Last updated: Feb 28, 2026
Can I make a booking without using your website?
Last updated: Feb 28, 2026
What is your operation hours for rental?
Last updated: Feb 28, 2026
Are there any additional fees after my booking is complete?
Last updated: Feb 28, 2026
Can I get an invoice for my booking?
Last updated: Feb 28, 2026
Can I make the booking using others credit card?
Last updated: Feb 28, 2026
Can I get a free upgrade?
Last updated: Feb 28, 2026
Can I use a Singapore Digital Driving License to drive in Malaysia?
Last updated: Feb 27, 2026
I do not want to share my document. Can i just show them at the pick-up location?
Last updated: Feb 28, 2026
Is an International Driving Permit (IDP) necessary?
Last updated: Feb 28, 2026
Will the deposit be refunded to my card?
Last updated: Feb 28, 2026
What type of services do you provide?
Last updated: Feb 28, 2026
Can you deliver the bike to my hotel?
Last updated: Feb 28, 2026
What payment methods do you accept?
Last updated: Feb 28, 2026
Do you provide phone holders for car and bike rentals?
Last updated: Feb 28, 2026
Do you provide raincoats for bike rentals?
Last updated: Feb 28, 2026
Do you provide helmets for bike rentals?
Last updated: Feb 28, 2026
What promo codes can I use for car rental?
Last updated: Feb 28, 2026
What promo code can I use for bike rental?
Last updated: Feb 28, 2026
Can I pay by cash?
Last updated: Feb 28, 2026
Is Touch ’n Go (TNG) card provided?
Last updated: Feb 28, 2026
Does the car I rent come with navigation and a reverse camera?
Last updated: Feb 28, 2026
Do you provide airport or hotel transfer services?
Last updated: Feb 28, 2026
Do you accept payment by Purchase Order (PO), Local Order (LO), or E-Perolehan?
Last updated: Feb 28, 2026
Is wheelchair service available for airport arrival or departure?
Last updated: Feb 28, 2026
Can I rent a car or bike for less than 5 hours?
Last updated: Feb 28, 2026
Can I bring my own car to Langkawi?
Last updated: Feb 28, 2026
What if I want to pick up or return the car outside standard operating hours?
Last updated: Feb 28, 2026